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Customer Management IQ

Customer Management IQ, a division of IQPC, is your networking resource and is designed to help you with the challenges you face everyday through our leading customer management conferences, training courses, email newsletter and webinars. These products are designed to create a learning atmosphere like no other by bringing together top customer management experts that share their knowledge and experience with our members.

Upcoming Events

  • Customer Experience Exchange
    Knowledge Management – Customer Insight – Business Intelligence – Workforce Excellence
    November 24 - 26, 2008 * Hotel Okura, Amsterdam, The Netherlands
  • Contact Center Summit 2008
    Estratégias de negócio, técnicas avançadas de gestão e tecnologia para potencializar a experiência do consumidor e gerar diferencial competitivo
    November 25 - 27, 2008 * Hotel Pestana, Brasil. São Paulo, SP
  • Customer Self-Service Summit
    Optimizing Channels at Every Interaction to Deliver a Meaningful Customer Experience
    January 26 - 28, 2009 * Disney Contemporary Resort, Lake Buena Vista, FL
  • Call Center Summit 2009
    January 26 - 29, 2009 * Disney Contemporary Resort, Orlando, FL
  • Optimising Contact Centre Performance
    Delivering Excellent Customer Service, Reducing Attrition and Driving Productivity in your Call Centre
    February 11 - 12, 2009 * Sydney Harbour Marriott, Sydney, NSW
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Top Events


Recommended Books

Customer Managment Books